Frequently Asked Questions
🧾 Orders & Policies
🛠 Custom Orders
Regrettably, at this time, we’re unable to accommodate custom orders.
🔁 Cancellation & Refund
You may cancel your order within 24 hours to receive a full refund.
📦 Returns & Exchanges
Returns are accepted within 14 days if items are unused and in original packaging. Not accepted for custom/personalized items, sale items, or earrings with non-replaceable wires.
📦 Shipping & Packaging
🚚 Shipping Information
Orders are shipped via Canada Post within 1–3 business days. International buyers are responsible for import taxes or delays.
🎁 Gift Wrapping
All jewelry is presented in beautiful packaging, including a polishing cloth and care instructions. Contact us for custom gift presentation.
💎 Product Care & Materials
💧 Caring for Jewelry
Keep jewelry away from water, perfumes, and lotions. Clean with a polishing cloth and handle delicately, especially pieces with stones or patina.
💎 Materials Used
We use natural gemstones, sterling and fine silver, and gold metal. All materials are sourced ethically and meet fair trade standards.
📅 Reserving Items from New Collection
Preorders and reservations are not offered, except for items clearly marked as made-to-order.
